General Terms and Conditions

1. Use and Amendments

These General Terms and Conditions of Business (hereinafter: General Terms and Conditions) regulate the method of using the online sales service. The services of “Ajmolokalno Online Sales” are available on the website: www.ajmolokalno.hr (hereinafter: Ajmolokalno Online Sales).

The website, as well as other services of Ajmolokalno Online Sales, such as purchasing through Ajmolokalno Online Sales with delivery, and purchasing through the Ajmolokalno mobile application, can be used for your private use without any fees, in the manner determined by these General Terms and Conditions. By using Ajmolokalno Online Sales, you agree to respect these General Terms and Conditions.

In the case of force majeure and/or other extraordinary circumstances, as assessed by Ajmolokalno, and regardless of whether a state of emergency has been declared by the competent authorities, the Buyer is aware that there may be delays in providing services, or partial or even complete denial of services, at any stage of the order or delivery. The Buyer accepts that in such circumstances Ajmolokalno may deviate from these General Terms and Conditions and provide services to the extent that is logistically, assortively, and operationally feasible, including but not limited to the right to partially or completely disable:

- access to the online interface,

- product ordering, and

- delivery of already ordered products.

If you do not agree with these General Terms and Conditions, please do not use Ajmolokalno Online Sales or the Ajmolokalno mobile application.

These General Terms and Conditions are subject to change at any time. Therefore, we suggest that before using the website for the purpose of purchasing products, you carefully review the General Terms and Conditions. If you continue to use the Ajmolokalno Online Sales website after the amended General Terms and Conditions have been published, it shall be considered that you agree with the new General Terms and Conditions of Business of Ruralni poduzetnički inkubator Krka Kistanje d.o.o. (hereinafter: Ajmolokalno). Ajmolokalno is not responsible for any consequences resulting from changes to the website content.

The General Terms of Business, together with the information published on the website, also constitute the pre-contractual notice in accordance with the provisions of the Consumer Protection Act.

2. Terms of Purchase

These General Terms and Conditions define the process of ordering, payment, delivery, and complaints regarding products offered on the website www.ajmolokalno.hr.

The process and conditions of purchase/sale of goods through Ajmolokalno Online Sales are defined through the following stages:

- Registration
- Ordering
- Shipping
- Payment
- Collection
- Return/complaint

Ajmolokalno, through online sales, enables the purchase of the entire range of goods that are in stock and available for delivery to an individual customer, according to the customer’s delivery address.

The Buyer is a natural or legal person who orders or pays for the delivery of products provided by Ruralni poduzetnički inkubator Krka Kistanje d.o.o., Ul. Franje Tuđmana 106A, Kistanje, OIB: 90156774425 (hereinafter: Ajmolokalno).

The term Seller refers to the company Ruralni poduzetnički inkubator Krka Kistanje d.o.o., Ul. Franje Tuđmana 106A, Kistanje, OIB: 90156774425, MBS: 130140494, T: +385 91 1566 957, E: info@ajmolokalno.hr, W: www.ajmolokalno.hr.

Legal entities are subject to the Obligations Act and the Electronic Commerce Act, and the Consumer Protection Act does not apply to them.

All prices are expressed in Euro (EUR) and include VAT. Products are delivered at the prices valid on the day of ordering, regardless of the chosen delivery date.

Ajmolokalno reserves the right not to deliver an order if there is suspicion of abuse.

3. Registration

The Buyer is responsible for the accuracy and completeness of the data entered during registration and purchase. If there is any change in the data you entered during registration or purchase, please promptly update your user account, or inform us of the changes via e-mail: info@ajmolokalno.hr.

In accordance with legal restrictions regarding the age for purchasing alcoholic beverages, the Buyer is responsible for ensuring that an adult will collect the order. The purchaser, i.e. the Buyer, is responsible for the accuracy of all data entered when purchasing items.

4. Ordering of Goods

Products are ordered electronically. By clicking the “Confirm Order” button, the selected product is added to the shopping cart. Products are considered ordered at the moment when the Buyer completes the entire checkout process (“Checkout”).

Ajmolokalno does not provide the option to purchase to users who do not register through the online platform.

- Purchasing as a registered user enables:
- Viewing past orders
- Editing user account data
- Tracking the courier on the day of delivery
- Editing the order until the moment orders are locked for the selected delivery slot
- Favorites
- Saving additional delivery addresses

After creating and confirming the order, in the mobile app/website where you registered as a customer you will receive confirmation that the order has been received by Ajmolokalno. The confirmation is generated automatically by the server and forwarded to the customer at the moment the order is confirmed.

The contents of the package delivered to the customer, i.e., the delivered items, may differ from those ordered. It is possible that at the time of delivery Ajmolokalno does not have certain ordered items in stock and therefore cannot deliver them to the customer.

Some ordered products may not be delivered because it is not currently possible to display stock levels managed by Ajmolokalno in real time, i.e., to ensure that stock shown at order creation matches stock at the time of delivery.

Ajmolokalno undertakes to deliver all ordered products that are in stock at the time of delivery from the warehouse that serves the customer’s delivery address. If the ordered product is not in stock, Ajmolokalno will notify the customer by phone or in writing. All other ordered products will be delivered to the customer.

Product photos on Ajmolokalno Online Sales are illustrative; the image on the website may not fully correspond to the actual appearance and contents of the product. In the event of discrepancy between the product shown and the delivered product, the customer may not invoke material defects on that basis.

Ajmolokalno will strive to publish accurate and up-to-date data on Ajmolokalno Online Sales, but does not assume responsibility for the accuracy and completeness of such data.

5. Shipping of Goods

Ordered goods will be packed so that they cannot be damaged during normal handling in transport. Consumers are advised to inspect the shipment before acceptance; any visible damage should be reported immediately and the damaged shipment refused.

6. Payment for Goods

The Buyer undertakes to pay for the ordered products to Ajmolokalno using one of the payment methods listed on the Ajmolokalno website.

The delivery fee is charged additionally according to the price list published on the Ajmolokalno website.

7. Order Collection

Orders for which the Delivery service is selected are delivered in the time slots available for selection during checkout.

After delivery/collection and payment of your order, Ajmolokalno is obliged to issue an invoice and deliver it to the customer physically upon collection or by other means.

If the Buyer cancels the order after it has been dispatched, or does not collect the goods at the time of delivery, or refuses to accept the product without valid reason, Ajmolokalno reserves the right to charge handling and transport costs, as well as the price of perishable goods included in the order.

8. Complaints, Returns, and Grievances

Not satisfied with our service? Not satisfied with the delivered product?

Contact us with confidence and we will resolve your complaint/grievance as soon as possible, and we will strive to improve the service you were dissatisfied with.

A written complaint can be sent by e-mail to: info@ajmolokalno.hr.
You can also contact us the same way if you are dissatisfied with our service.

To help us check the order more quickly, please state the order number and invoice number and describe what the complaint refers to (e.g., in the case of a food complaint, please state or photograph the product, if the complaint can be presented visually). After receiving the complaint, we will respond no later than 15 days from the date we received it, in accordance with the Consumer Protection Act.

9. LIABILITY FOR MATERIAL DEFECTS

The Seller is liable for material defects of items sold on its pages in accordance with the applicable regulations of the Republic of Croatia, especially the Obligations Act.

Ajmolokalno is not liable for material defects that appear after two years from the day the item was handed over.

The Seller bears the costs of removing the defect and delivering another item without defects. Material defects exist when:

1. the item lacks the properties necessary for its regular use or circulation,
2. the item lacks properties necessary for a particular use for which the Buyer is acquiring it, which was known or should have been known to the Seller,
3. the item lacks properties and qualities that were explicitly or tacitly agreed or prescribed,
4. the Seller delivered an item that does not match the sample or model, unless the sample or model was shown for information only,
5. the item lacks properties that otherwise exist in items of the same type and which the Buyer could reasonably expect given the nature of the item, especially considering public statements by the Seller, manufacturer, or their representatives (advertising, labeling, etc.),
6. improper assembly is the result of deficiencies in the assembly instructions.

A Buyer who duly and on time notified Ajmolokalno of a defect in the product may, at their choice, demand that the defect be removed or that Ajmolokalno deliver another product without defects. If Ajmolokalno does not remove the defect or deliver another product without defects within a reasonable additional period set by the Buyer, the Buyer may terminate the contract or demand a price reduction.

All goods we sell are stored and delivered in accordance with the declared storage conditions or the manufacturer’s recommendation. The shelf life applies only if the product is properly stored as per the conditions stated on the label.

When are you not entitled to terminate the contract and return the product?

1. The product has expired after delivery, and we delivered it within its valid shelf life;
2. An opened product still within its valid shelf life that is correct and compliant with health standards;
3. If the defect on the product is minor.

The Buyer is not entitled to terminate the contract due to a defect if they cannot return the item or return it in the condition in which it was received, unless the item wholly or partially perished or was damaged due to the defect justifying termination, or due to an event not caused by the Buyer or a person for whom the Buyer is responsible. A Buyer who has lost the right to terminate the contract because they cannot return the item or return it in the condition received retains other rights granted by law due to the existence of a defect, such as requesting delivery of another item without defects.

10. BUYER’S RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

The contract you conclude with Ajmolokalno for the sale of products and services is a one-off sales contract that is performed by delivery of the product by Ajmolokalno and your payment, unless terminated. These terms form an integral part of the terms and rules of business between Ajmolokalno Online Sales and the Buyer.

In accordance with the Consumer Protection Act, any contract concluded by means of distance communication (online store) may be terminated without stating reasons within 14 working days from the day you received the products. You do not have to state the reason for termination, but within that period you must inform us on a durable medium of your decision to terminate (by any unambiguous statement expressing your will to terminate, stating your name and surname, address, telephone number, fax or e-mail address), sent:

- by post to: Ruralni poduzetnički inkubator Krka Kistanje d.o.o., Ul. Franje Tuđmana 106A, Kistanje
- by e-mail to: info@ajmolokalno.hr

In the event of unilateral termination, each party is obliged to return to the other what it received under the contract, in accordance with the Consumer Protection Act. Once we receive your statement/notice, we will confirm receipt on a durable medium, and we will refund payments after the goods are returned to us (no later than 14 days from the day you informed us of your decision to terminate).

Under the Consumer Protection Act, the Buyer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functionality of the goods.

If the Buyer terminates the contract, they must return the goods in the original, undamaged packaging with all accompanying parts and documentation. Ajmolokalno will determine the reduction in value caused by damage/loss of packaging or damage to the goods not caused by checking functionality, for each returned item individually, and will notify the customer after receiving the returned product.

The Buyer bears the direct cost of returning the goods if exercising the right to unilateral termination. If the product cannot be returned by post in the usual way, the Buyer may contact Ajmolokalno at info@ajmolokalno.hr to obtain instructions on how to return the product.

When do you not have the right to unilateral termination?
You do not have the right to unilateral termination in cases prescribed by the Consumer Protection Act (goods made to the customer’s specification, perishable goods or goods with a short expiry date, sealed goods not suitable for return for health or hygiene reasons if unsealed after delivery, etc.). Full information on the right of unilateral termination can be found in the Consumer Protection Act.

11. External Services

The services provided by Ajmolokalno Online Sales do not include costs you incur by using computer and other electronic equipment (devices) and services for accessing our website. Ajmolokalno is not responsible for phone costs, data traffic, or any other costs that may arise during ordering or browsing/searching the website and using the Ajmolokalno mobile application.

12. Intellectual Property

The content of Ajmolokalno’s website is protected and Ajmolokalno holds exclusive rights to its use. For any commercial use of content on the site, you must first contact Ajmolokalno via info@ajmolokalno.hr.

13. Availability of Online Sales

Although Ajmolokalno strives to provide you with the best possible service, it cannot guarantee that the online sales services will meet your needs.

Access to Ajmolokalno’s website (www.ajmolokalno.hr) may sometimes be unavailable due to works, maintenance, or introduction of new content, as well as unforeseen circumstances, which we will seek to remedy as soon as possible.

14. Linked Websites

The website contains links to other internet pages; materials on those pages are beyond Ajmolokalno’s control. Users access them at their own responsibility and risk; therefore, Ajmolokalno is not responsible for the content on those pages.

Part of the Ajmolokalno website is intended for advertising; advertisers/manufacturers are responsible for ensuring that their materials comply with legal norms and rules.

15. Indicative Price

Products are delivered at the prices valid on the day of ordering, regardless of the selected delivery date.

The indicative price on the order is our estimate of how much your order will amount to on the day of pickup or delivery. It may happen that your invoice amount differs slightly from the total indicative price shown on the order and in the confirmation of your order in Ajmolokalno Online Sales.

Why can the indicative price differ from your final invoice?
The final invoice may differ from the indicative price stated on your order because:

- Indicative prices for weighed items are prices for products such as meat, cheese, cold cuts, fruit and vegetables that are charged by weight, not by piece. The price will be calculated based on the exact weight delivered to you.
- We support only promotions published on Ajmolokalno Online Sales.

16. TERMS AND RULES FOR USING THE ONLINE SERVICE VIA THE WEBSITE

Ajmolokalno provides an interactive online service via the website at the domain www.ajmolokalno.hr. The service consists of providing information services and content management.

These Terms of Use prescribe the conditions and rules related to use of the website by end users.

By using and accessing this website (except when first reading these Terms), end users declare that they have read and understood the Terms of Use, are familiar with and fully agree with the conditions and rules stated here, and agree to use the website in accordance with them.

The right to use the website is not transferable to other natural or legal persons. The end user is personally responsible for protecting the confidentiality of passwords where such exist.

The end user is aware of occasional interruptions, unavailability and/or shutdown of services (routine maintenance, etc.), and events of force majeure. Ruralni poduzetnički inkubator Krka Kistanje d.o.o. is not responsible for any loss of data that may occur during transmission of information on the internet. The end user agrees and accepts that, for the stated reasons, access to the website may be interrupted, temporarily unavailable, or disabled.

Information on this website may contain technical inaccuracies or typographical errors. Ajmolokalno does not warrant, expressly or implicitly, that the content of the website and/or linked pages is complete or up to date; that the website and/or linked pages will always be available; or that they will not cause damage to users, registered users, or third parties. Every user and registered user expressly accepts the use of this website at their own risk and bears exclusively all potential costs related to maintenance or repair of computer equipment. Any warranty given on this site relates solely to products or services provided by Ajmolokalno.

Ajmolokalno reserves the right at any time to modify or discontinue the website, including, without limitation, content, hours of availability, and equipment needed to access or use the site. Ajmolokalno is authorized to stop publishing any part/type of information and to change or discontinue any method of data transmission; it may change data transmission speeds and any of their other characteristics. Information may be changed without prior notice. Ajmolokalno may also, at any time, make improvements and/or changes to the programs described in this information, without prior notice. If the user does not accept the Terms of Use, they are obliged to refrain from using the website.

17. Change of Terms of Use

Ajmolokalno reserves the right at any time, if it deems necessary, to discontinue or amend any of these Terms of Use. Any change or discontinuation of the terms and rules of use takes effect at the moment of publication on the website. Any use of this website by the end user after such notice will be deemed acceptance of those changes.

The user undertakes to periodically re-read the Terms of Use to become familiar with any changes. If the user continues to use the website after changes to the Terms, it is considered that they are familiar with the changes, understand them, and fully accept them. We exclude liability for any damage caused to users, registered users, or third parties as a result of such changes.

18. Computer Equipment

The end user is solely responsible for procuring, using, and maintaining their computer equipment, including but not limited to all software and hardware they own and use, as well as other equipment required to access and use Ajmolokalno’s website, and all related costs. Ajmolokalno is not responsible for any damage to the end user’s equipment that may arise as a result of using this website.

19. Intellectual Property

This website contains materials protected by copyright, trademarks, design, and other rights of natural or legal persons, including but not limited to texts, software, photographs, video materials, graphics, music, sound, as well as the entire content of the website, in accordance with the laws of the Republic of Croatia. All materials (texts, photographs, images, drawings, audio and video materials, etc.), trademarks, logos, and other content on the website are the exclusive right of Ruralni poduzetnički inkubator Krka Kistanje d.o.o., or are used with the express permission of the holders of copyrights and/or trademark/design rights. Any copying, distribution, transmission, publication, reproduction, modification, revision, relaying, linking, deep linking, creating derivative works, or otherwise altering this website without the express written permission of Ruralni poduzetnički inkubator Krka Kistanje d.o.o. is strictly prohibited.

Any violation of these terms that may result in infringement of copyright or other forms of intellectual property may lead to civil or commercial proceedings and/or criminal and/or misdemeanor prosecution against the offender. It is not permitted to copy, redistribute, retransmit, publish, or commercially exploit downloaded material without the express written consent of Ruralni poduzetnički inkubator Krka Kistanje d.o.o. and the copyright holder.

The end user may download, print, and save copyrighted materials solely for their own use. Using and printing content from the website is permitted exclusively for informational and personal, non-commercial purposes of the user.

The end user undertakes not to upload, publish, or otherwise make available on this website any material subject to copyright, trademark, or other intellectual property rights without the express permission of the rights holder. The end user is solely responsible for damage that may arise from infringements of copyrights, misuse of trademarks, and other intellectual property rights, or any issues related to publishing such materials.

Ajmolokalno has no obligation to inform the end user or help determine whether certain material is subject to copyright.

20. Supervision

Ajmolokalno has the right, but not the obligation, at any time to supervise content on this website to ensure compliance with these Terms of Use and any other rules prescribed by Ruralni poduzetnički inkubator Krka Kistanje d.o.o., as well as compliance with applicable laws, regulations, or other acts.

21. Indemnification

The end user agrees to indemnify and hold harmless Ruralni poduzetnički inkubator Krka Kistanje d.o.o., its parent companies, officers, employees, and agents from all claims for damages and costs, including legal fees, that may arise from the end user’s use of this website.

22. Indemnification

The end user agrees to indemnify and hold harmless Ruralni poduzetnički inkubator Krka Kistanje d.o.o., its parent companies, officers, employees, and agents from all claims for damages and costs, including legal fees, that may arise from the end user’s use of this website.

23. Invalid Clauses

If any provision of the Terms of Use is null and void, such nullity shall not affect the validity of any other provision, and the remaining parts of these Terms shall remain in force.

24. Waiver

If either party does not exercise its rights under these Terms, this shall not be considered a waiver or loss of such rights in the future, nor of any other rights stated in the Terms.

25. Dispute Resolution

For all matters not regulated by these Terms, the provisions of the Obligations Act shall apply.

The parties shall seek to resolve all disputes arising out of these Terms amicably. All disputes or claims that may arise as a result of using this website, in connection with these Terms, or their implementation, fall under the jurisdiction of the court in Zadar, with the application of the relevant material law of the Republic of Croatia.

26. Application of the Terms of Use

These Terms of Use apply from 15/06/2023 and remain in force until revoked by Ajmolokalno.